Support for IBM Planning Analytics

IBM Support is your best resource for customer support-related information.

Visit IBM Support at (https://www.ibm.com/mysupport/).

Service level agreement terms
You must log a Severity 1 support ticket with the IBM technical support help desk within 24 hours of first becoming aware of an event that has impacted the Cloud Service availability. You must reasonably assist IBM with any problem diagnosis and resolution.
Maintenance
Critical patches are applied on the third Saturday of every month. Scheduled maintenance tasks can include software security updates, hardware upgrades, and other activities that require downtime.

Parent topic: Getting started with Planning Analytics on Cloud