IBM Support

End of Continuing Support for Cognos Business Intelligence 10.2.x Effective December 31, 2022

News


Abstract

IBM is making changes to the Cognos Analytics Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos Analytics. For Cognos Business Intelligence (BI) I version 10.2.x, Continuing Support will not be provided after December 31st , 2022. Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Cognos Analytics if they wish to retain support coverage.

A variety of IBM services options are available to help modernize your Cognos Analytics (BI) environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.

Content

IBM is making changes to the  Cognos Analytics Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos Analytics, for details on the Continuing Support program see this page. For  Cognos BI version 10.2.x, Continuing Support will not be provided after December 31st , 2022. Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Cognos Analytics if they wish to retain support coverage.
A variety of IBM services options are available to help modernize your Cognos Analytics (BI) environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.
Frequently Asked Questions:
  1. Will I be forced to upgrade? No, you will not be forced to upgrade. No changes are being made to customer’s  Cognos Analytics  entitlements, only to the Continuing Support program coverage.
  2. How much does it cost to upgrade? As long as you have active S&S, there is no cost for newer versions of  Cognos Analytics.
  3. Why should I upgrade? Newer versions of Cognos Analytics provide higher performance, easier administration, better security, and a wider variety of deployment options like containers. In most cases, vendors are no longer supporting the hardware, operating systems, or applications being used with  Cognos Analytics versions that are exiting Continuing Support, and this presents risks outside of the core database software.
  4. How can IBM help me upgrade? IBM provides services ranging from consultations on how to plan an upgrade to support on actual execution. Longer term options are also available, such as IBM Expertise Connect for Data & AI providing guidance and mentorship on both operational and strategic aspects of your data infrastructure.
     

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Document Information

Modified date:
31 December 2021

UID

ibm16537910

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